How we work

There are several ways to contact the neighborhood team in your district or at your school. You can call, email or visit us to make an appointment for an initial consultation. 

Contact

Of course, you will always receive a response from us to your question. If we think we can help you when you register, you will receive an invitation from us. During a one-on-one conversation or an initial meeting, we will discuss with you how we can best answer your question. If we think you can be better helped by another organization, we will let you know. If you want, we will put you in touch with that organization.

When you register, you will receive access to our customer portal, My Neighborhood Team. For this we will send you an invitation by e-mail. The customer portal is an online protected place where you can safely store and easily find all your data, your plan and goals and other documents.  

You will have at least one permanent contact person within the neighbourhood team. The first meeting can take place at your home, at ours or during a kick-off meeting. You can always ask someone to be present, for example a family member, friend or other acquaintance. You can also ask a customer support van You Central or someone from the YouthVoice to ask along. 

During the conversation we will discuss your questions and concerns. We will also discuss what you may have already done and can still do to improve your situation. If you need support, we will make a plan together that will help you move forward.

In the support plan, we describe your current and desired situation, the goals you want to achieve and how you can achieve those goals. We include in the plan what is going well and what could be improved. We write the plan together. Then you get started with it. We remain involved. If necessary, we support you in the implementation of your plan. 

You can achieve the goals in your plan in different ways, namely by:

• involve your friends, family and/or neighbors in your plan. How can they help you achieve your goals?
• contact organizations that are active in your neighborhood and can help you achieve your goals. In all neighborhoods of the municipality of Utrecht, many organizations are active in various areas such as financial matters, safety, education, etc. 
• to participate in (online) meetings with other people who have approximately the same questions or concerns.
• taking an (online) course or training.
• conversations with a neighborhood team employee (live or online).

If you have reached your desired situation and your goals, the support from the neighborhood team can be stopped. You can continue on your own!