Difference between a complaint and an objection
A complaint always relates to how you were treated. It can be about how you were treated and whether you were treated respectfully. Your complaint can also be about the accessibility of the neighbourhood team or the way in which you were offered support.
An objection is always directed against a decision. You may or may not have received a certain decision and disagree with it. You can object to this. You submit the objection to the municipality of Utrecht. An objection can always be submitted against decisions within six weeks.
Complaint or objection Submit at Lokalis
If you have children or are under eighteen years of age, you are a customer of LocaliseYou can then email the complaint or objection to complaintsjeugdengezin@lokalis.nlThe Youth and Family neighborhood teams are affiliated with the independent Youth Complaints Committee Midden Nederland (KJMN). You can find the complaints procedure here .
If you find it difficult to file a complaint and would like help with this, you can contact the confidential counselors of Youth voiceThey are separate from the neighborhood teams and are happy to help you. Look at the website or call 088 555 10 00.
Submit a complaint or objection to the Neighborhood Team Organization Social Utrecht
If you are an adult and have no children living at home, you are a customer of Neighborhood team organization Social UtrechtYou can file your complaint via this formYou can also send a letter with your complaint to:
Neighborhood team organization Social Utrecht
Beneluxlaan 2
3527 HT Utrecht
You will then be invited for an interview. If you cannot resolve the matter together, you can contact QuasirQuasir is an independent expertise centre for complaints in the healthcare and welfare sector.
Assistance with filing a complaint or objection
Do you need help with filing a complaint, objection or complaint handling? Then you can contact us independent client support right at U Centraal. More information about this can be found at www.u-centraal.nl.
