Difference between a complaint and an objection
Create a complaint This concerns how you were treated. It could be about how you were treated and whether you were treated respectfully. Your complaint could also concern the accessibility of the neighborhood team or the way you were supported.
Create a objection is always directed against a decision. You may or may not have received a particular decision and disagree with it. You can object to this. You must submit your objection to the municipality of UtrechtAn objection must always be received by the Municipality of Utrecht within six weeks. The Municipality of Utrecht handles objections to decisions that may have been taken by us: the objection is either upheld (you win) or rejected (you lose).
Complaint Submit at Lokalis
If you have children or if you are younger than eighteen years old, you are a customer of the Youth & Family Neighborhood Team. LocaliseYou can then email the complaint to complaintsjeugdengezin@lokalis.nlWe will contact you within five business days to invite you for an interview.
If you are unable to resolve the complaint during the conversation, you can contact the independent Complaints Committee Youth Central Netherlands (KJMN). The KJMN secretariat will determine whether your complaint can be considered. If so, your complaint will be discussed in a hearing. Following the hearing, a decision will be made on whether the complaint is valid or not. Lokalis is affiliated with this complaints committee.
If you find it difficult to file a complaint and would like help with this, you can contact the confidential counselors of Youth voiceThey are separate from the neighborhood teams and are happy to help you. Look at www.jeugdstem.nl or call 088 555 10 00.
Submit a complaint to the Neighborhood Team Organization Social Utrecht
If you are an adult and have no (resident) children, you are a customer of the Buurtteam Sociaal van Neighborhood team organization Social UtrechtYou can file your complaint via this form.
You can also send a letter with your complaint to:
Neighborhood team organization Social Utrecht
Beneluxlaan 2
3527 HT Utrecht
You will then be invited for an interview. If we cannot reach an agreement during the interview, you can contact QuasirQuasir is an independent expertise centre for complaints in the healthcare and welfare sector.
Assistance with filing a complaint or objection
Do you need help with filing a complaint, objection or complaint handling? Then you can contact us independent client support Contact U Centraal. They provide information, advice, and support if you have problems or complaints about the (broad) support provided by the neighborhood team. They also offer legal assistance in the event of an objection. U Centraal's support is free and independent, meaning U Centraal does not take sides. More information about this can be found at www.u-centraal.nl.
