Difference between a complaint and an objection
A complaint relates to how you have been treated. It may concern how you were handled and whether you were treated respectfully. Your complaint may also concern the accessibility of the neighborhood team or the way in which support was provided to you.
An objection is always directed against a decision. You may or may not have received a specific order (decision) and disagree with it. You can lodge an objection against this. You submit the objection to the Municipality of Utrecht . An objection must always be received by the Municipality of Utrecht within six weeks. The Municipality of Utrecht handles objections against decisions that may have been taken by us: the objection is declared well-founded (you are proven right) or is rejected (you are proven wrong).
Complaint Submit at Lokalis
If you have children or if you are under eighteen years of age yourself, you are a client of the Lokalis Youth & Family Neighbourhood Team . You can then email the complaint to klachtenjeugdengezin@lokalis.nl . We will contact you within five working days to invite you for a meeting.
If it is not possible to resolve the complaint during the conversation, you can contact the independent Complaints Committee for Youth Central Netherlands (KJMN). The KJMN secretariat determines whether your complaint can be handled. If so, your complaint will be discussed in a hearing. Following the hearing, a ruling will be issued regarding whether the complaint is well-founded or not. Lokalis is affiliated with this complaints committee.
If you find it difficult to file a complaint and would like help with this, you can contact the confidential counselors at Jeugdstem . They are independent of the neighborhood teams and are happy to assist you. Visit www.jeugdstem.nl or call 088 555 10 00.
Submit a complaint to the Neighborhood Team Organization Social Utrecht
If you would like to read our comprehensive complaints procedure, click here: Complaints Procedure
If you are an adult and do not have (resident) children, you are a client of Buurtteam Sociaal of Buurtteamorganisatie Sociaal Utrecht . You can submit your complaint via this form.
You can also send a letter with your complaint to:
Neighborhood team organization Social Utrecht
Beneluxlaan 2
3527 HT Utrecht
You will then be invited for a meeting. If we are unable to reach a solution together during the meeting, you can contact Quasir . Quasir is an independent expertise center for complaints in the healthcare and welfare sector.
Assistance with filing a complaint or objection
Do you need help filing a complaint or objection, or with the complaint handling process? Then you can turn to U Centraal for independent client support . They provide information, advice, and support if you have problems or complaints regarding the (broad) support provided by the neighborhood team. They also offer legal support with objections. The help from U Centraal is free and independent, which means that U Centraal does not take sides. You can find more information about this at www.u-centraal.nl.
