Privacy Statement Neighborhood Teams Utrecht

Privacy Statement Neighborhood Teams Utrecht

The neighborhood teams in the Municipality of Utrecht consider it important that your personal data is well protected. In this statement, you can read how we handle your data, why we need it, and what rights you have.

Buurtteams Utrecht is a collaboration between two organizations:

  • Localise – for children, young people and families (Neighborhood Team Youth & Family)
  • Neighborhood team organization Social Utrecht – for adults without minor children

Both organizations work on behalf of the Municipality of Utrecht, but are themselves responsible for the personal data they process. This means that each organization has its own statutory task and decides independently how your data is processed within that framework.

Why we process data

We process your personal data to help you properly. We only do this when it is strictly necessary for our tasks.
We use your information to:

  • to understand your request for assistance and to create a plan together with you;
  • to provide support or arrange the appropriate care;
  • to collaborate with other care providers if necessary;
  • accountable to the Municipality of Utrecht (our client).

The neighborhood teams operate on the basis of a statutory task (Article 6, paragraph 1, subsections c and e of the GDPR):

  • Lokalis processes personal data on the basis of the Youth Law;
  • Neighborhood team organization Sociaal Utrecht processes personal data on the basis of the Social Support Act 2015 (Wmo 2015).

When your consent is required (for example, for sharing data outside this collaboration), we always request it separately.

The following rules apply to consent for the sharing of data regarding minors:

  • Child under 12 years: parent(s) with parental authority
  • Young person aged 12 – 16: parent(s) with parental authority and the young person (double consent)
  • Young person ≥ 16 years: young person themselves

What data we process

We only process data necessary to help you, such as:

  • name, address, date of birth and contact details;
  • family composition, living situation and need for assistance;
  • information about health, work, income or school;
  • reports of discussions, action plans, and progress;
  • Citizen Service Number (BSN) – for communication with the municipality.

We do not process more data than necessary for the purpose for which we use it.

How we collaborate within the neighborhood teams

Lokalis and Neighborhood Team Organization Sociaal Utrecht collaborate within a single Utrecht working method and use the same digital system for registering requests for assistance.
Although we use a single system, the data remains accessible separately:

  • Lokalis employees only see data of young people and families for whom they are responsible;
  • Employees of Neighborhood Team Organization Sociaal Utrecht only view files of adults for whom they are responsible;
  • Data is only shared if necessary for joint assistance.

All employees have a duty of confidentiality and are only granted access to information they need for their work.

Who we share your data with

We only share your personal data if it is necessary for your assistance or if we are legally required to do so.

We may share data with:

  • the Municipality of Utrecht, for the control and accountability of the support provided;
  • care providers or support workers with whom we collaborate in your process;
  • Veilig Thuis or other agencies if there are risks to your safety or that of others – no permission is required for this;
  • other authorities legally authorized to request data, such as:
    • the Child Protection Board or the police, if necessary for the protection of minors or public safety;
    • inspections or supervisory bodies, if they investigate the quality of care or compliance with legislation;
    • Statistics Netherlands (CBS), which receives anonymized data pursuant to the law for policy purposes.

We do not transfer personal data outside the European Economic Area (EEA).

How we secure your data

We take appropriate technical and organizational measures, including:

  • Secure connections and 2-factor authentication;
  • Customer registration systems that comply with NEN 7510 and/or ISO 27001;
  • Duty of confidentiality for employees;
  • Contractual agreements with third parties (such as data processing agreements), in which it is stipulated, among other things, that they process personal data exclusively on our behalf, take appropriate security measures, and ensure confidentiality;
  • Periodic training and employee awareness.

How long we retain your data

We retain your file for as long as required by law.
The retention periods are laid down in the Youth Act and the Social Support Act 2015 (Wmo 2015):

  • Youth Care (Lokalis) – in accordance with the Youth Act, we retain your file for 20 years after the termination of care, or longer if necessary to provide good care to you or your family.
  • Social support (Neighborhood team organization Social Utrecht)) – In accordance with the Wmo 2015, we retain your file for 15 years after the completion of the support, or longer if necessary to provide proper assistance.

Your rights

You are entitled to:

  • access to your file;
  • correction of incorrect data;
  • deletion of data (to the extent permitted by law);
  • restriction of processing;
  • objection to processing;
  • portability of your data (insofar as technically possible);
  • withdrawal of consent (if the processing is based on it).

You can view your file yourself via the client portal. My Neighbourhood Team.

Would you like to exercise one of the other rights or request your file?
Youth Care (Neighborhood Youth and Family Teams – Lokalis): send an email with your request to: privacy@lokalis.nl

Social support (Neighborhood team organization Social Utrecht)) – Then fill in the File Request Form Neighborhood Team Organization Sociaal Utrecht .

After verifying your identity, we will respond to your request within one month. If the request is complex or involves a large amount of data, we may extend this period by a maximum of two months. In that case, we will inform you in a timely manner.

Are you dissatisfied with the way we handle your personal data? Please contact us first via our Privacy Officer or Data Protection Officer. If we are unable to resolve the matter together, you always have the right to file a complaint with the Dutch Data Protection Authority.

Automated decision-making

We do not make decisions based solely on automated processing (including profiling) that have legal effects on you or otherwise significantly affect you.

Questions & Contact

We have a Data Protection Officer (DPO) and a Privacy Officer. For questions or complaints regarding the processing of personal data, if you are unable to resolve the matter with your care provider, you can contact:

Youth Care (Lokalis|Neighborhood Team Youth & Family)

Social support (Neighborhood team organization Sociaal Utrecht)

Amendment to privacy statement

We reserve the right to amend this privacy statement. The current version is always published on our website.

Version: March 13, 2026