Privacy policy

Privacy policy

The neighbourhood teams in the municipality of Utrecht consider the protection of your privacy to be very important. When processing your personal data, we comply with the laws regarding privacy. In addition, we have made agreements with the Municipality of Utrecht about how we handle your data. Your wishes and your privacy are paramount. 

icon for privacy

Approach

If you are a client of a neighbourhood team, we will create a file about you. We will write down important information in this file. This is necessary to be able to help you properly. You may request and view your file, and if you wish, request an adjustment. You can read about your privacy rights further down on this page.

Your data will only be processed to the extent necessary to help you with your question. We will not send your data to others without your permission. There are a number of exceptions to this, such as situations in which there is a danger to you or someone else. 

Your rights

Because this concerns your own data, you have a number of rights, such as:

  1. You may request and/or view your file. You can view your file in the customer portal My Neighbourhood Team. And you can request your file by clicking on dthis link to click.
  2. If you disagree with something, you may ask us to change information in your file.
  3. You may ask us to delete your file.

There are more rights. Feel free to contact Please contact our Data Protection Officer if you have any questions.

Where to go for questions and more information

Our organization has a Data Protection Officer. This person helps customers of the neighborhood team if they have questions about privacy and their data. In addition, the Data Protection Officer advises the organization on how to handle customer data. 

If you have any questions about the way in which we handle your personal data or if you would like to request your file, for example, you can contact contact your neighborhood team employee, but also with the Data Protection Officer.

How to get in touch

Depending on your situation, you can contact us in one of the following ways:

  1. If you have children or are younger than 18 years old, you can contact the Neighborhood Team Youth and Family. Send your question or request by email with the subject: Request Neighborhood Team Youth and Family.
  2. If you are an adult and have no resident children, you can contact the Neighborhood Social Team. Send your question by email with the subject: Request Neighborhood Social Team.

Request your file immediately

You can also request your file by directly completing the 'Submit file request form'. To do so, click on dthis link.

Privacy website visit

There are also privacy rights and privacy obligations with regard to our website and cookies. These can be found below.

 

Website visit www.buurtteamsutrecht.nl

  • Processing purpose: analyzing website usage so that the website can be optimized for visitors. In addition, we collect data to improve our services (including via our website) or to solve (technical) problems with the use of the website or our services.
  • De basis there is a legitimate interest in the processing of personal data.
  • Personal data that we process are:
    • Your IP address
  • Origin of our hair: We receive your IP address as soon as you visit our website.
  • What we share with whom: We do not provide data to other parties.
  • Retention period: The data will be kept for 365 days.

 

Cookie policy of the website www.buurtteamsutrecht.nl

Our website uses cookies. A cookie is a text file that is placed on your computer, tablet or mobile phone when you visit our website. Cookies facilitate and accelerate the use of the website.

  • Functional cookies

Functional cookies on our website are essential for the proper technical functioning of the website. The cookies are used exclusively for the proper functioning of the website, which is why permission is not required for placing these cookies.

  • Analytical cookies:

An analytical cookie is placed by Google via our website, as part of the 'Google Analytics' service. We use this service to track and receive reports on how visitors use the website. These cookies are set in accordance with the guidelines of the supervisory authority, so that the impact of these cookies on your privacy is limited. As a result, permission for placing these cookies is not required. Furthermore, we do not use other Google services in combination with the Google Analytics cookies.

  • Social media buttons

Our website contains buttons to promote ('like') or share ('tweet') web pages on social networks such as Facebook, Instagram or LinkedIn. These buttons work with pieces of code that originate from the social networks themselves. Cookies are placed with this code. Buurtteam has no influence on this. Read the privacy statement of the social networks to find out what they do with your (personal) data, which they process via these cookies. These privacy statements can change regularly.

  • Unforeseen cookies

Our website may use content that is hosted on other sites. Think of YouTube videos. This content uses codes that often use cookies. What these sources do with the cookies and personal data can be found in the privacy policy of the relevant service, see for example the policy of YouTube. We have no control over this.

  • Enabling, disabling and deleting cookies

For more information about enabling, disabling and deleting cookies on our website, please refer to the instructions and Help function of your browser.