Privacy

Privacy statement

The neighborhood teams in the municipality of Utrecht find the protection of your privacy very important. When processing your personal data, we comply with the laws regarding privacy. In addition, we have made agreements with the Municipality of Utrecht about how we handle your data. The full text of the privacy statement can be found hereBelow you will find the most important points and privacy regarding website visits. 

How we work

If you are a client of a neighbourhood team, we will create a file about you. We will write down important information in this file. This is necessary to be able to help you properly. You may request and view your file, and if you wish, request an adjustment. You can read about your privacy rights further down on this page.

Your data will only be processed to the extent necessary to help you with your question. We will not send your data to others without your permission. There are a number of exceptions to this, such as situations in which there is a danger to you or someone else. 

Your rights

Because this concerns your own data, you have a number of rights, such as:

  1. You may request and/or view your file. You can view your file in the customer portal My Neighbourhood Team. 
  2. If you disagree with something, you may ask us to change information in your file.
  3. You may ask us to delete your file.

Where to go for questions and more information

Buurtteams Utrecht employs two Data Protection Officers. These employees assist neighborhood team clients when they have questions about privacy and their data. Additionally, they advise Buurtteams Utrecht on how to handle client data. 

If you have questions about how we handle your personal data or if, for example, you wish to request your file, you can contact your neighbourhood team member, but also with these Data Protection Officers.

This is how you contact the Data Protection Officer

Depending on your situation, you can contact us in one of the following ways:

  1. If you have children or are under 18 years of age, you can contact the Data Protection Officer of Buurtteam Jeugd & Gezin. Send your question or request. by email with the subject: Request from Neighborhood Team Youth & Family.
  2. If you are an adult and do not have any children (living in the household), you can contact the Data Protection Officer of Buurtteam Sociaal. Send your question. by email with the subject: Request Neighborhood Social Team.

Request your file

Depending on your situation, you can contact us in one of the following ways:

  1. If you are a client of Buurtteam Jeugd & Gezin, you request your file by a e-mail to send with the subject: Request file Neighborhood Team Youth & Family.
  2. If you are a client of Buurtteam Sociaal, you can request your file by filling out the 'Submit file request form'. To do so, you can click on dthis link.

Privacy website visit

There are also privacy rights and privacy obligations with regard to our website and cookies. These can be found below.

 

Website visit www.buurtteamsutrecht.nl

  • Processing purpose: analyzing website usage so that the website can be optimized for visitors. In addition, we collect data to improve our services (including via our website) or to solve (technical) problems with the use of the website or our services.
  • De basis there is a legitimate interest in the processing of personal data.
  • Personal data that we process are:
    • Your IP address
  • Origin of our hair: We receive your IP address as soon as you visit our website.
  • What we share with whom: We do not provide data to other parties.
  • Retention period: The data will be kept for 365 days.

 

Cookie policy of the website www.buurtteamsutrecht.nl

Our website uses cookies. A cookie is a text file that is placed on your computer, tablet or mobile phone when you visit our website. Cookies facilitate and accelerate the use of the website.

  • Functional cookies

Functional cookies on our website are essential for the proper technical functioning of the website. The cookies are used exclusively for the proper functioning of the website, which is why permission is not required for placing these cookies.

  • Analytical cookies:

An analytical cookie is placed by Google via our website, as part of the 'Google Analytics' service. We use this service to track and receive reports on how visitors use the website. These cookies are set in accordance with the guidelines of the supervisory authority, so that the impact of these cookies on your privacy is limited. As a result, permission for placing these cookies is not required. Furthermore, we do not use other Google services in combination with the Google Analytics cookies.

  • Social media buttons

Our website contains buttons to promote ('like') or share ('tweet') web pages on social networks such as Facebook, Instagram or LinkedIn. These buttons work with pieces of code that originate from the social networks themselves. Cookies are placed with this code. Buurtteam has no influence on this. Read the privacy statement of the social networks to find out what they do with your (personal) data, which they process via these cookies. These privacy statements can change regularly.

  • Unforeseen cookies

Our website may use content that is hosted on other sites. Think of YouTube videos. This content uses codes that often use cookies. What these sources do with the cookies and personal data can be found in the privacy policy of the relevant service, see for example the policy of YouTube. We have no control over this.

  • Enabling, disabling and deleting cookies

For more information about enabling, disabling and deleting cookies on our website, please refer to the instructions and Help function of your browser.