Support in the benefits scandal

After you register, the neighborhood team will contact you. Within ten working days, you will receive an invitation for an initial meeting. You choose where the meeting takes place, who attends, and what you want to discuss.

Clear timelines apply to broad support. This way, you know where you stand.

• You will receive an invitation for an initial interview within 10 working days of your application.
• Within 8 weeks, we will create a first draft of your action plan together. We can extend this period once by 4 weeks.
• We can add items to your plan up to 6 months after the first meeting.
• We can add intensive support to your plan up to 2 years after the first conversation.

Do you want to know exactly how this works? Then take a look at Utrecht.nl/toeslagenaffaire or request the information sheet 'Broad Support' from the neighborhood team.

SPUK stands for specific benefit. This is a sum of money that the municipality of Utrecht receives from the central government. As a victim, you are not entitled to SPUK, but you are entitled to 'broad support'. You can register with us for this. Together we will look at what is needed in your situation. For more information, see the website of the municipality of Utrecht.

Not only parents are victims of the allowance affair, children often are too. That is why the Implementation Organisation for the Recovery of Allowances (UHT) has created the child scheme for them. In addition to money, the scheme also offers support, see this video. Op www.kindregelingvoorjou.nl find more information that can help you further. You can also look at Help for children of affected parents (child arrangement) on the website of the Municipality of Utrecht.

For free help you can contact the Support Team (OT). The OT works with you to restore the relationship with your child(ren). If you were removed from home as a child as a result of the benefits affair, you can also contact the OT. For more information, see this website and sign up.

There is a separate arrangement for ex-partners. Ex-partners covered by this arrangement can also receive broad support. You can find more information on the website of the central governmentAre you unsure what this means in your situation? Then please contact us.

Do you have an idea about how the neighborhood team can help you better? Or how we can better inform you about the help? Let us know, we would love to hear from you! You can send an email to toeslagen@jeugd.buurtteamsutrecht.nl. 

You can also share your experience via the Ervaringwijzer. This is an online questionnaire. You will receive a link for this from your neighborhood team member. You complete the Ervaringwijzer anonymously. This means: your name is not requested and we cannot see who has filled out the questionnaire.

We are sorry to hear that you are not satisfied! We would be happy to discuss this with you to see if we can find a solution together. If you still wish to file a complaint afterwards, you can of course do so. On the page Complaints and objections we explain how to do that.

Have you applied for provisions to achieve your goals within the broad support scheme? And do you disagree with the decision regarding this? Then you can do the following.

1. Reconsideration (new assessment) You can first request a reconsideration from us. An independent team (assessment group) will review your application again. You may then receive a new decision.
2. Objection 
   You can also lodge an objection. This must be done within 6 weeks of the decision. You submit the objection to the municipality. If you first request a reconsideration and receive a new decision, you can still lodge an objection afterwards. Send your objection to the Municipality of Utrecht within six weeks. You can read how to do this on the municipality's website on the page. To object.

Are you struggling with something or do you have a question but aren't sure what to do yet? You don't have to start a complaint or objection immediately. You can also first consult with someone for free to determine the best step.

De client support workers from U Centraal They are happy to think along with you. They provide independent advice and can assist you with a conversation, a complaint, or an objection.

Are you not satisfied with how your complaint was handled? Then check our general page. Complaints and objections. Here you can read who to contact for each situation. You can also contact the Utrecht Ombudsman's Office.

Would you like more background or to know exactly how broad support works in Utrecht? Then take a look at Utrecht.nl/toeslagenaffaire or request the information sheet 'Broad support' via toeslagen@jeugd.buurtteamsutrecht.nl.